SunGuard LTD Price Matching policy

SunGuard Price Matching Policy

At SunGuard, we strive to provide the best value to our customers. We understand that price is a significant factor in your purchasing decision, and we are committed to ensuring you receive the best deal possible. Our Price Matching Policy is designed to offer you peace of mind, knowing that you are getting high-quality shade products at the most competitive prices.

Eligibility

To be eligible for our Price Matching Policy, the following conditions must be met:

1. Product Comparison:
   • The product must be identical in brand, model, specifications, and condition.
   • The product must be new and made to order, matching the exact specifications of the item quoted by SunGuard.
   • The product must be in stock and available for immediate purchase at the competitor’s store or website.
   • The competitor’s quote must include all of the services SunGuard is offering, e.g., installation, delivery, or professional check measure, as quoted.
   • The product must come with the same warranty terms as offered by SunGuard.
2. Competitor Criteria:
   • The competitor must be a legitimate New Zealand retailer with a physical store or an online presence.
   • We do not match prices from auction sites, marketplace sellers, resellers, or liquidation sales.
3. Price Verification:
   • A valid advertisement, quote, or link to the competitor’s price must be provided.
   • The price must be verifiable and current at the time of the request.

Exclusions

Our Price Matching Policy does not apply to:

1. Clearance, closeout, or discontinued items.
2. Special offers, promotions, or discounts such as buy one get one free, bundled offers, or free gifts.
3. Prices that include typographical errors.
4. Prices offered as part of loyalty programs, membership prices, or subscription-based services.
5. Commercial projects/tenders

How to Request a Price Match

To request a price match, please follow these steps:

1. In-Store:
   • Present the competitor’s advertisement, quote, or website link to a SunGuard representative at the time of purchase.
   • The representative will verify the price and availability.
2. Online:
   • Contact our customer service team via email or phone with the competitor’s details.
   • Include the relevant information, such as a link to the competitor’s price, product details, and any supporting documentation.
   • Our team will review and verify the information.

Terms and Conditions

• SunGuard reserves the right to verify the competitor’s price, product availability, and warranty terms.
• Price matches do not apply to bulk purchases.
• SunGuard reserves the right to limit quantities on price-matched products.
• SunGuard reserves the right to decline a price match request if it appears to be unfair, unreasonable, or not in line with our policy criteria. Examples of unfair practices include but are not limited to, intentionally misleading pricing or prices that do not reflect current market conditions.
• The Price Matching Policy is subject to change without prior notice.

Why Choose SunGuard?

• Competitive Pricing: We offer the best prices on high-quality shade products.
• Exceptional Service: Our dedicated team is here to help you with all your needs.
• Excellent Reputation: We pride ourselves on our strong customer satisfaction, as reflected in our outstanding Google reviews. Check them out online to see why our customers trust and recommend us!

We appreciate your understanding and are here to assist you with any questions or concerns regarding our Price Matching Policy. By participating in our Price Matching Promotion, you agree to these terms and conditions. If you have any questions or require assistance, please contact our customer service team at [email protected]

Thank you for choosing SunGuard for your shade products.